Return & Refund
PetCareGuide.shop Return & Refund Policy for Household & Kitchen Products
Thank you for shopping with PetCareGuide.shop! We are committed to providing you with high-quality household and kitchen products. If you are not satisfied with your purchase, our return and refund policy is here to assist you. Please carefully read the following terms and conditions before making your purchase:
1. Return & Refund Eligibility
- Return Period: All return and refund requests must be made within 30 days of receiving the item. Items received after 30 days are not eligible for return or refund.
- Condition of Items: Returned items must be in their original condition, including unused, undamaged, unopened, and in their original packaging with labels attached.
- Non-returnable Items: Certain items cannot be returned or refunded for hygiene or safety reasons, such as opened food products, health supplements, and custom-made items. Please refer to the specific product page for details on non-returnable items.
2. Return & Refund Process
Submit a Request:
- Please contact our customer service team through the PetCareGuide.shop website or via email (support@petcareguide.shop) with your order number, product details, and reason for return.
Return Approval:
- Our customer service team will review your return request. If it meets the return conditions, we will provide you with the return address and further instructions.
Return Shipping:
- After approval, you will need to ship the item back to the designated return address. Please ensure the item is securely packaged to prevent damage during return shipping.
- Return shipping costs will be borne by the customer, unless the item is defective or incorrect.
Refund Processing:
- Once the returned item is received and inspected, your refund will be processed. Refunds will be issued through your original payment method, typically within 5-7 business days. Please note that processing times may vary depending on your bank or payment platform.
Submit a Request:
- Please contact our customer service team through the PetCareGuide.shop website or via email (support@petcareguide.shop) with your order number, product details, and reason for return.
Return Approval:
- Our customer service team will review your return request. If it meets the return conditions, we will provide you with the return address and further instructions.
Return Shipping:
- After approval, you will need to ship the item back to the designated return address. Please ensure the item is securely packaged to prevent damage during return shipping.
- Return shipping costs will be borne by the customer, unless the item is defective or incorrect.
Refund Processing:
- Once the returned item is received and inspected, your refund will be processed. Refunds will be issued through your original payment method, typically within 5-7 business days. Please note that processing times may vary depending on your bank or payment platform.
3. Exchange Policy
- Exchange Requests: If you wish to exchange an item for a different size, color, or style of the same product, please contact us within 30 days of receiving the item.
- Shipping Costs: If the exchange is due to an error on our part (e.g., defective or incorrect product), we will cover the return shipping costs; otherwise, the return shipping will be the responsibility of the customer.
4. Product Quality Issues
If the item you received is defective or damaged, please contact us immediately. We will do our best to resolve the issue by offering a return, exchange, or partial refund.
- Quality Issues: If the product is damaged during shipping or has a manufacturing defect, you are eligible for a full refund or exchange.
- Return Shipping Costs: If the return is due to a quality issue, return shipping costs will be covered by us.
5. Important Notes
- Please inspect your items immediately upon receipt. If you find any issues or damages, contact our customer service team as soon as possible to ensure a timely resolution.
- All returns and refunds are subject to our return policy and only apply to items that have not been used, damaged, altered, or contaminated.
6. Contact Us
If you have any questions about our return and refund policy, please feel free to contact our customer service team:
- Customer Service Email: support@petcareguide.shop
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding public holidays)
We are committed to providing high-quality products and services. Thank you for choosing PetCareGuide.shop. We look forward to offering you a better shopping experience!
