PetCareGuide.shop Shipping Policy Thank you for shopping with PetCareGuide.shop! We strive to provide a seamless shopping experience, and that includes ensuring your orders are processed and shipped quickly. Please review our shipping policy for important details on how we handle the delivery of your household and kitchen products.
1. Order Processing Time
Processing Time: Once you place your order, it will be processed within 1-3 business days (excluding weekends and holidays). During peak seasons or promotions, processing time may be slightly longer.
Order Confirmation: You will receive an order confirmation email once your purchase is complete. Once your order is shipped, you will receive another email with tracking information.
2. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. Delivery times vary depending on the shipping method and your location:
Standard Shipping:
Estimated delivery time: 7-15 business days
This is our most economical shipping option. Delivery times may vary based on the destination and carrier schedules.
Expedited Shipping:
Estimated delivery time: 3-7 business days
Faster than standard shipping, but available at a higher shipping cost.
Express Shipping:
Estimated delivery time: 1-3 business days
Our fastest shipping method. Orders shipped via express shipping will be prioritized for quick delivery.
Please note: The delivery times mentioned above are estimates. Delays may occur due to weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated based on your location and the weight of the items in your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping: We offer free standard shipping on orders over a certain amount. This threshold will be clearly shown at checkout, depending on your region.
International Shipping: For customers outside our domestic shipping region, international shipping fees will apply, and customs duties or taxes may also be charged upon arrival.
4. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment. If you did not receive tracking information, please check your spam/junk folder or contact our customer support team for assistance.
5. Shipping Restrictions
Shipping Locations: We currently ship to most regions globally, but some remote locations may be restricted. Please check the list of supported countries during the checkout process.
6. Order Issues and Delays
Address Issues: Please double-check your shipping address during checkout. If you notice any issues with your address after placing the order, please contact us immediately at support@petcareguide.shop so we can update your details before shipment.
Shipping Delays: Occasionally, packages may be delayed due to factors outside our control, such as weather, shipping carrier issues, or customs. We will do our best to assist in locating delayed packages, but please allow additional time for these circumstances.
7. Damaged or Lost Items
Damaged Items: If your order arrives damaged or defective, please contact our customer service team within 48 hours of receiving the item. We will work with you to resolve the issue, either by issuing a refund or sending a replacement.
Lost Packages: In the rare case that your package is lost during transit, please contact our customer support team. We will help track the package or initiate a claim with the shipping carrier.
8. Returns and Exchanges
If you wish to return or exchange an item, please refer to our Return & Refund Policy for detailed instructions on how to process a return. Returns are typically accepted within 30 days of receipt of your order, provided the item is in unused, undamaged condition.
9. Customer Support
If you have any questions regarding shipping, delivery times, or tracking, our customer service team is here to help!
We appreciate your business and are committed to providing you with the best shipping experience possible. Thank you for choosing PetCareGuide.shop for your household and kitchen product needs!
