Thank you for shopping with PetCareGuide.shop! We understand how important it is to stay updated on the status of your order. Here’s how you can easily track your order from the moment it leaves our warehouse until it arrives at your doorstep.
1. How to Track Your Order
Once your order is shipped, you will receive an email notification with tracking details. The email will include:
Tracking Number: A unique number that allows you to monitor your order’s status.
Carrier Information: The name of the shipping carrier (e.g., UPS, FedEx, DHL, etc.).
Tracking Link: A clickable link that will direct you to the carrier’s website, where you can check your package’s real-time status.
If you haven't received the tracking email, please check your spam/junk folder. If it’s not there, you can track your order manually or contact us for assistance.
2. Track Your Order Manually
If you didn’t receive the tracking email or lost the tracking link, you can still track your order using the following steps:
Visit the Carrier’s Website: Go to the official website of the shipping carrier (e.g., UPS, FedEx, DHL, etc.).
Enter Your Tracking Number: In the “Track” or “Track Your Package” section, enter the tracking number provided in your order confirmation email.
Check Your Order Status: The carrier’s website will show the current status of your shipment, including its estimated delivery date.
3. Tracking Information Not Updated
In rare cases, tracking information may not update immediately. This can happen due to various reasons such as:
The carrier is processing the shipment.
There may be a delay in scanning the package.
The package is in transit but has not yet been scanned at a checkpoint.
If your tracking number hasn’t updated for more than 48 hours, or if you notice any other issues with your shipment, please contact our customer support team. We will work with the carrier to resolve the issue as quickly as possible.
4. Lost or Delayed Packages
If your package is delayed or appears to be lost in transit, we will assist you in tracking it down:
Shipping Delays: Sometimes, shipping carriers experience delays due to weather, holidays, or other unforeseen events. Please check the carrier’s website for any alerts or updates.
Lost Packages: If your tracking shows that your package has been marked as delivered, but you haven't received it, please check with neighbors or other family members who may have accepted the package on your behalf. If the package is still missing, contact us as soon as possible, and we will help you file a claim with the carrier.
5. Customer Support
If you have any trouble tracking your order or if you need further assistance, our customer support team is here to help.
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding public holidays)
We strive to ensure your shopping experience is as smooth as possible. If you have any other questions or concerns, please don't hesitate to reach out to us. Thank you for shopping with PetCareGuide.shop!
